Privacy Policy
Effective Date: July 19, 2025
This Privacy Policy describes how Aranax Technologies Pvt. Ltd. ("we", "our", or "us") collects, uses, and shares information when you interact with us through Meta Business tools and services, including WhatsApp Business API, Instagram Business Messaging, and Facebook Pages or any other ways, as part of our digital platform.
1. Information We Collect
When you use our services via Meta Business tools, we may collect the following types of information:
- Identifiers (e.g., name, phone number, email address, social media handles)
- Account information from Facebook, WhatsApp, and Instagram (when you authorize access)
- Chat interactions, message content, and feedback through messaging platforms
- Technical data such as IP address, device ID, browser type, and interaction timestamps
2. How We Use Your Information
We use your information to:
- Provide support and services through WhatsApp, Instagram, and other Meta platforms
- Manage business communication and automate responses
- Improve our products and services based on engagement analytics
- Ensure security, prevent fraud, and comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Meta Platforms Inc. and affiliated APIs as required for integration
- Authorized service providers who support our business operations
- Government authorities or law enforcement if required by applicable law
4. Data Storage and Security
Your data is stored securely using cloud services compliant with industry standards. We use encryption, access controls, and regular audits to protect your data.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Contact us for any privacy-related concern
6. Third-Party Links
Our services may include links to third-party platforms like Meta, WhatsApp, and Instagram. We are not responsible for their privacy practices. We recommend reviewing their privacy policies:
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Company: Aranax Technologies Pvt. Ltd.
- Email: info@aranaxtech.com
- Address: Aranax Technologies Pvt. Ltd.
Module No: 308, Webel IT Park Phase II
DH Block, Action Area I, Newtown, Kolkata, India
Thank you for trusting Aranax Technologies Pvt. Ltd.